Please click on one of the three categories below to report your issue or incident. Please ensure you select the system most appropriate to your concern.
Incident reporting – Datix should be used to report incidents in the normal manner. This is specifically for any event or circumstance arising in the course of providing or supporting the provision of healthcare services that could have or did lead to unintended or unexpected harm, loss or damage to a patient.
General systematic and operational failures – you should use the quality alerts system to report issues where there has been a systematic failure at a provider or an issue that keeps arising and you think should be addressed. Quality alerts are monitored, reported and discussed with providers on a quarterly basis at quality meetings and issues are addressed on a themed basis. You will not receive an individual response via this route but it will help to resolve issues that cause GP practices and patients concern.
Issues requiring an immediate or individual response should not be reported here, but through existing channels, links on this page.
We will provide regular aggregate reports to providers, practices, localities and commissioners on quality alerts.
The reporting form will be updated from end September 2011.
Complaints are individually raised by complainants and monitored by providers to identify systematic issues. Please select the relevant provider below to access their complaints process:
- Guy’s and St Thomas NHS Foundation Trust
- King’s College Hospital NHS Foundation Trust
- University Hospital Lewisham
- South London and the Maudsley